FAQ

 

Frequently Asked Questions (FAQ)

1. What is Sunny Stitch's signature product?

At Sunny Stitch, our signature product is our women’s denim jacket—a timeless piece designed to be versatile, stylish, and comfortable for every occasion.

2. Where are you located?

We are based in Ste-Sophie, Québec, Canada. Our address is:
130 rue Alexanne, Ste-Sophie, Québec, Canada, J5J 0E4

3. What sizes do you offer?

Our denim jackets are available in a range of sizes to ensure a perfect fit for every body type. You can find detailed size charts on each product page.

4. What payment methods do you accept?

We accept the following payment methods:

  • Stripe
  • PayPal
  • Other local payment options depending on your region

5. How long will it take to receive my order?

Delivery times depend on your location and the shipping option selected:

  • Standard Shipping (Canada): 7-10 business days
  • International Shipping: 7-10 business days
    You will receive a tracking number once your order is shipped.

6. What is your return policy?

We accept returns within 30 days of receiving your order, provided the items are unworn, unwashed, and in their original condition with tags attached. For full details, visit our Return and Refund Policy.

7. Do you ship internationally?

Yes, we ship to many international locations.

8. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package via the carrier’s website.

9. How can I contact customer service?

You can reach our customer service team through:

  • Email: sunnystitch@gmail.com                                                                                We are here to assist you with any questions or concerns.

10. How do I care for my Sunny Stitch denim jacket?

To keep your jacket looking great:

  • Machine wash cold on a gentle cycle
  • Avoid bleach
  • Hang or lay flat to dry
  • Do not tumble dry for best results

11. Are your products sustainable?

Yes, we are committed to sustainability by using eco-conscious materials and ethical production practices in crafting our denim jackets.

If you have any other questions, feel free to reach out! We’re always happy to help. 🌞à